Coronavirus Appeal Stories: St Margaret’s Hospice

St. Margaret’s Hospice provide a range of services and support for people with life-limiting illnesses and their families. A recent grant for £2,000 from our Somerset Coronavirus Appeal supported the charity’s Adviceline to continue their vital service for families during the coronavirus outbreak.

Gayle Roberts, Lead Nurse for the Adviceline, told us more.

“Our Adviceline provides 24-hour advice and support, complementing our community and outpatient services. At any time of day or night, our Adviceline can be accessed by anyone – including patients, carers, family members and healthcare professionals.

The grant has helped us to respond to a 20% increase in the number of calls from patients or family members who are self-isolating at home, afraid or alone during this difficult time.

It’s a vital lifeline for many at this time and provides reassurance and symptom control advice from one of our team of nurses.

We recently received a call from the husband of patient with symptoms of Covid-19 asking for advice on managing symptoms. We were able to work with the district nurses and wider teams to support both the patient and her husband. Unfortunately, her husband then started to have symptoms a couple of days later, but they have both since made a recovery from Covid-19.

Our team are working to alleviate our overburdened NHS and emergency services colleagues and we know our Adviceline will become an even more vital lifeline in the days, weeks and months to come. For help, support and advice please call 01823 333822 or 01935 709480.”


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